What makes a great team knowledge base?

Now, there's a handful of tools we'll dig into but what makes these top picks for team knowledge software actually decent? Well, here's some of the key things we focused on when picking these team wiki apps and what made them special to us.

Outstanding Search - Finding stuff within your team wiki app should be snappy and easy. There's a variety of ways that team knowledge software can do this. Maybe a Q&A to help find that information more organically, or maybe even a search bar that scans over everything within your knowledge base and finds it with ease. For teams that is key.
Document Verification - Everything you add in terms of process is important and wants to ideally be verified. Verification isn't like Twitter or X, it focuses on making sure a document that a team has formed for a purpose or process is actually never out of date. So you can set document verification renewals allowing your team to get notified when a document might need tweaking to better align the team on process management.
AI Brain Power - This isn't a must and it depends on what your team's worries are with the access to information and AI. But AI is going to play a huge role with teams in 2024 that use team wiki apps as it enhances them. A good example is what Slite are doing with their "Ask" function that allows you to ask a question using your dataset (everything you've added into their knowledge base) giving more accurate and natural answers.

Best Team Knowledge Tools for 2025

Best Team Knowledge Tools for 2025